Terms and Conditions

 

Article 1: Object

These terms and conditions of sale (below known as CGV) apply exclusively to current and future commercial relationships between

ORGANIC-LAB COSMETIC (sarl with a capital of 19900) manufacturer and owner of the brand BIOSIRIS®
Headquarters: Dady Farm-18120 MASSAY
below referred to as "the seller"
and the author of the order
below referred to as "the buyer" or "customer"
through the website http://www.biosiris-cosmetiques.com for the online sale of cosmetic products.
Any condition that does not comply with the GVCs will be rejected unless the seller has been expressly informed by the buyer in writing and the seller has recognized the applicability.
The seller can change these GVCs at any time subject to showing these changes to the website http://www.biosiris-cosmetiques.com.
The buyer adheres to these CGVs without restriction or reservation by simply ordering on the site http://www.biosiris-cosmetiques.com. If the user of this website did not accept these GVCs, please do not use the services offered by the seller.
The buyer can consult these CGV simply, freely and at any time by clicking on the website on the link "Conditions of Sale".

Article 2 : Order and products

 An order consists of the purchase, by a customer, of one or more products/services, from the seller, through the website http://www.biosiris-cosmetiques.com, by selecting the desired products, recording the delivery and billing details, choosing a delivery method and a payment mode and paying the corresponding amount.

When the buyer confirms his order by clicking on the "Valider" button, he declares that he accepts it and all of these CGVfully and without reservation. Upon registration of the order, a detailed acknowledgment of receipt of the order will be sent to the customer's email address. This acknowledgment is worth accepting the order and validating the transaction.
Biosiris presents on its website the products for sale with the characteristics of each of them. However, the information characterizing the products presented may be incomplete or may not correspond to the expectations of the buyer/user. However, the latter can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. requesting additional information on all products presented on the site before making a purchase. The choice and purchase of a product is the sole responsibility of the buyer.
The seller cannot be held responsible for any direct or indirect damage resulting from the improper use or preservation of the products.
Biosiris reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order or deemed risky or fraudulent.

 

Article 3 : Availability

The seller makes every effort to ensure the availability of the products. But they are offered within the limits of available stocks.
An indication of product availability is provided to the customer at the time of ordering. If, despite the seller's vigilance, the products are not available after the order, the seller will notify the buyer by mail or email as soon as possible.
The customer can then request the cancellation or exchange of his order by replying by email or mail.
Article 4: Price
Product prices are shown in euros all taxes included, excluding shipping and processing of your order. The seller reserves the right to change his prices at any time, but undertakes to apply the rates that have been indicated to the customer at the time of the order.

 

Article 5 : Delivery

Biosiris undertakes to make every effort to deliver the order in the shortest possible time, and this as soon as the order is received (5 days maximum).
Delivery is made at the address that the buyer indicated when ordering. It is up to him to provide all the necessary details for the proper delivery of the parcel. In the case of a bank check payment, the order will only be processed upon receipt of payment.
For France: Parcels sent by Colissimo (The Post Office).
Participation in the postage: 6.90
Franco from 100 euros of purchases.
The France fare applies to a delivery in Metropolitan France only.
For overseas and Dom Tom, consult us.
Delivery is 48 hours after Biosiris has been made available to the Post Office.
When the package is shipped, the customer is informed by e-mail.
The parcel is delivered by La Poste against signature. In case of absence, the parcel is deposited in the nearest post office.
If you do not pick up your parcel within the time frame specified by the postal services (15 days), the parcel will return to our warehouse, and the delivery fee will be charged. The products ordered will either be refunded (credited account or sent a cheque), or re-shipped.
Biosiris will make its best efforts to meet the delivery deadlines of the products you have ordered.

 

Article 6 : Payment
Your credit card payment is made through Paypal. So it's completely secure. Each purchase will be confirmed by e-mail by a receipt.
You can also pay by cheque (at the behest of Biosiris). In this case, all you have to do is fill out a purchase order and send it with your payment to the following address:
Biosiris-Farm of Dady-18120 MASSAY
We inform you that if we do not receive your payment within 15 days, the order will be cancelled.
Article 7: Right of Withdrawal (following Law 2014-344 of 17 March 2014 - Article L221-18 relating to consumption)
We wish you complete satisfaction with the products you order. You have a retraction period of fourteen (14) days from the receipt of your ordered products.
If the withdrawal period is exercised, Biosiris is required to reimburse the amounts you have paid, without penalty.
Beyond the withdrawal period, any return of product, whether it is under the guarantee, the amicable settlement, a claim or any other reason, must be the subject of a formal agreement between the buyer and Biosiris.
If the product has been received and meets the requirements for a refund (complete product, packaged and in perfect resale condition), the refund will be made. The shipping costs will be borne by the buyer.
Returned items must be returned preferably in their original packaging without being used, along with a copy of the invoice to: Biosiris Farm of Dady-18120 MASSAY

 

If the product received has been damaged during transport, Biosiris will have to be informed within 48 hours of delivery by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
After this time any claim will not be taken into account.
The Buyer is required to check, in the presence of the post office clerk or delivery person, the condition of the package of the goods and its contents on delivery.
In the event that the Buyer has any doubt of any kind about the condition or contents of his package, he is required to:
To apply the Colissimo procedure (including reporting damage due, any claims and reserves) and to refuse the goods by issuing an anomaly notice immediately to the post office clerk (finding 170) or to the nearest post office within 48 hours of receiving the parcel.
Report these incidents within 48 hours to Biosiris in This email address is being protected from spambots. You need JavaScript enabled to view it. by specifying the order number.
If the product received does not match the one ordered, or if a product was missing, the buyer must report this error on the same day of delivery.
Biosiris cannot be held responsible for the obligation of delivery for all cases of force majeure (strikes, floods, fire, etc. (non-exhaustive list)).
In the event of a non-claim of the parcel from the Post Office or the carrier, and the return of the parcel to Biosiris, the customer will have the opportunity to have his parcel sent back by paying the amount of the shipping and packaging costs.

 

Article 8 : Hidden safeguards and vices
The customer benefits from the legal guarantee of hidden defects on the products delivered. Under this guarantee, the seller's only obligation is to replace the defective product with its services, excluding any damages or compensation. Products at the http://www.biosiris-cosmetiques.com site should be kept away from moisture, too high a temperature or too much light. Products that would not have been stored under the above conditions will therefore be excluded from the guarantee.

Article 9 : Responsability

The products on offer comply with current French legislation. Biosiris cannot be held liable for non-compliance with the laws of the country where the products are delivered. It is up to the buyer to check with the local authorities for the possibilities of importing or using the products or services he plans to order.
Photographs and texts reproduced and illustrating the products may show some discrepancies with the actual packaging.
Biosiris cannot be held responsible because of the nature of the products sold or because of the advice provided. As a result, the liability of the seller or its owners cannot be sought by the user either because of the products and/or services sold, or because of the implementation of the advice provided. The buyer/user acts under his or her sole responsibility.

 

Article 10 : Applicable law and competent jurisdiction

These TACs are subject to French law. The language of this contract is the French language. All disputes relating to the commercial relationship between the buyer and the seller are subject to the exclusive jurisdiction of the French courts and will fall under the exclusive jurisdiction of the Commercial Court.